Frequently Asked Questions
Have a question about our rental services? You’re in the right place! Below are answers to some of the most common queries we receive. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly customer support team.
You can complete the reservation payment process on our website to receive instant confirmation of your stay.
We accept debit and credit cards. We don’t accept cash on arrival.
Our cancellation policy is as follows:
- Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away
- 50% refund for cancellations made at least 7 days before check-in
- No refunds for cancellations made within 7 days of check-in.
- Please reach out to our Guest Experience Team available 24×7 to assist you with the cancellation of your reservation.
- Booking on other sites: Please cancel or modify your reservation through the site you booked on. When you book on other sites, you’ll likely encounter stricter cancellation policies. Always make sure to check a site’s cancellation policy before booking and reach out to them directly if you have questions.
For the safety of our guests and staff, we have a simple self-check-in process. The check-in instructions will be shared with you prior to your arrival so that you may check-in at your own convenience.
Each Rohb property comes equipped with it’s own private Wi-Fi network. If you have an upcoming stay with us, you can view your Wi-Fi information in the check-in instructions of your reservation.
You can contact us via email at info@rohbsa.com or via whatsapp at +966920031336, we’re always there to help!